Privacy Policy

Last Updated: 2026-08-22

Privacy at a Glance

What we collect: Account details, identity verification, payment info, and technical device data.
Why we collect it: To manage your account, process payments, verify age, and prevent fraud.
Who sees it: Our internal team and trusted service providers (payments/KYC). We never sell your data.
Retention: Kept for the life of your account and as required by Philippine law.
Your Control: You can request access, correction, or deletion via our support channels.

Introduction and Scope

This Privacy Policy explains how vipph handles personal information. This policy applies to all users accessing our services through our website and mobile application within the Philippines.

Please note that this policy does not extend to third-party websites. If you click on a link to leave our platform, we are not responsible for the privacy practices of those external sites. We encourage you to read the privacy policies of any third-party service you encounter.

Personal Information We Collect

To provide a secure and legal gaming environment, we collect the following categories of data:

Account & Identity

Basic registration details such as username, email, and phone number to establish and secure your account.

Verification Documents

Government-issued IDs and residency proof to confirm your identity and ensure you meet the legal age requirements.

Payment Data

Transaction records and payment method details to facilitate deposits and withdrawals securely.

Gaming Activity

Records of games played, betting history, and transaction logs to monitor fairness and account activity.

Technical Data

IP addresses, browser type, device identifiers, and operating system info to optimize performance and detect fraud.

Communication

Logs of your interactions with our support team via available channels to resolve your queries.

How We Collect Data

We gather information through three primary methods:

Directly from you: Information provided during registration, KYC verification, and support requests.
Automatically: Technical data collected via cookies and server logs when you interact with our platform.
From partners: Data provided by our partner service providers, such as payment processors and identity verification agencies.

Why We Use Data

Your data is used for specific, legitimate purposes:

Account Management: Creating, maintaining, and securing your user profile.
Financial Transactions: Processing deposits, withdrawals, and verifying payment legitimacy.
Compliance: Verifying age and identity to prevent underage gambling and fraud.
Security: Monitoring for multi-accounting and suspicious activities to maintain platform integrity.
Personalization: Tailoring the user experience and content based on your preferences.
Legal Obligations: Fulfilling requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional offers only if you have explicitly consented to receive them.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

Service Providers: With our partner payment processors, KYC verification providers, and technical infrastructure partners.
Legal Requirements: When required by law or requested by relevant authorities to prevent crime or comply with regulations.

How We Protect Data

We employ robust technical and organizational measures to protect your information:

Encryption: Data is encrypted while in transit between your device and our servers.
Access Control: Internal access to sensitive data is strictly limited to authorized personnel.
Isolation: Payment processing is handled through secure, isolated systems.
Monitoring: We continuously monitor our systems for potential vulnerabilities and unauthorized access.

Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

Depending on the nature of the data, you have the following rights:

Access & Correction

Request a copy of your data or ask us to correct inaccurate information.

Deletion & Portability

Request the deletion of your data or request a portable copy of your information.

Objection & Consent

Withdraw consent for marketing or object to specific types of data processing.

To exercise these rights, please contact our support team via the channels available on this site. Note that some data must be retained even after account closure to comply with anti-money laundering and gambling regulations.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we keep certain data for a period tied to the account lifecycle and the mandatory retention timeframes required by applicable law in the Philippines.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, we will terminate the account immediately and remove the associated data. Parents or guardians who believe a minor is using our platform should report this via our support channels.

Cross-Border Transfers

Some of our technical and service providers operate outside the Philippines. When data is transferred across borders, we ensure that appropriate safeguards are applied to maintain the privacy and security of your information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates are published on this page. We encourage users to regularly check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through our official support channels. You can visit our Support Page for available contact methods.